Net Promoter Score Results
In June 2016 we conducted our first customer experience survey based on a popular methodology called “Net Promoter Score”. This first survey establishes a baseline of customer satisfaction, and our plan on an annual basis is to conduct a similar survey and share our ongoing progress.
If you are one of the more than four hundred customers who took the time to respond to our survey this year, thank you so much! Your opinions, reflections, and suggestions are already informing our decision making.
We got some great insights about our strengths and areas for improvement. We were pleased with the overall results (our NPS came in substantially above industry averages!), but we’re always keen to learn more about areas where we can optimize, improve, and then take action."we’re always keen to learn more about areas where we can optimize, improve, and then take action."
Stay tuned for a report of the full results, which we will be sharing with our customers in the Geocortex Support Center.