Bay Area Rapid Transit: Improving Efficiency and Simplifying Critical Business Processes
Bay Area Rapid Transit (BART) is a public transportation system serving four counties in the San Francisco Bay Area; their rapid transit system operates 46 stations across 112 miles of track, with an estimated average ridership in 2016 of 433,000 trips per weekday, and close to 129 million trips for the entire year.
For more than four decades, BART has been an efficient and reliable way for San Francisco’s Bay Area Residents to commute: what began as a futuristic dream in 1972 has grown to be a vital part of the regional culture and economy.
A major challenge BART faced was how to manage the ongoing need for track maintenance and repairs. They were following a paper-based system, which was inefficient and labor intensive. Each time the track had to undergo maintenance, Track Allocation staff had to complete and submit a detailed paper form, which took more than half an hour to complete and often had transcription errors.
They were able to solve this problem with a Geocortex application called the Track Allocation System (TAS) that leverages Geocortex Workflow and Geocortex Reporting technology. Track Allocation staff can now simply draw a box on the map to select the area and assets where the work needs to occur, and the workflow running in the back-end automatically populates a Track Allocation Request Form.
A process that used to take more than 30 minutes now takes a matter of seconds to complete. The TAS was implemented in March 2016 and already has a user base of more than 160 employees, who have recorded more than 7,000 track allocation requests.