We’re renowned for our innovative software, but the truth is we’re not so much about products as much as we are about delivering success. While many clients are ideally equipped to leverage our technology in-house, many organizations choose to enlist the domain expertise and extensive capabilities of our expert Professional Services team (our authorized business partners are also highly qualified).
Whether you need help with an ArcGIS assessment or installation, or have a unique need for Geocortex technology, we’re adept at building systems that can meet your precise requirements. We’ve also built our reputation on helping customers define the problem(s) they’re trying to solve, then figure out the ideal technology and business strategy to deliver smart, cost-effective solutions that are pragmatic, elegant, and engineered with the future in mind.
We offer an experienced team of professional services developers to help you deliver your project on time, on budget, and done exceptionally well. And because heavily customized applications trapped in time go against everything we stand for, these folks work closely with our products team to ensure close alignment of their work with the direction of future technology, and to keep future intervention to an absolute minimum.
To maximize future proofing, we emphasize configuration over custom development wherever possible. Sometimes, customization or specialized integration is required to meet business requirements, and it’s manageable when handled properly.
Latitude Geographics' project management is based on known standards and practices, acquired knowledge, and our values. It includes two levels of management: the project level, which defines the approach and global strategy; and the iteration level, which defines tactics and operational work.
Project management is based on the anticipation of issues arising, and on the objective assessment of the solution using risk-based management. It takes into account the different aspects of the global strategy - scope, risks, planning and estimations, costs, quality, human resources, communication and purchases - through an integrated, coherent approach in order to ensure a successful project.
Geocortex implementation services
We offer high-quality development and configuration services to ensure successful implementations for our customers. Implementation services are generally smaller in scope than a typical professional services engagement, and do not require extensive business analysis or project management.
Implementation services include: development tasks that address a single business or functional requirement, Geocortex site and viewer configuration tasks that require a specialized understanding of the underlying technology, user experience reviews and recommendations, complex deployment and installation support (e.g. load balancing, clustering, advanced security set up, etc.), and general development support. Our goal is to reduce complexity for more focused customer needs and provide stable, elegant and functional solutions in a more cost-effective manner.
Our implementation services team also provides services for Web AppBuilder for ArcGIS and ArcGIS template configurations, Portal for ArcGIS and ArcGIS Online implementations, and general support with the ArcGIS platform to help you maximize your investment in Esri technology.
ArcGIS implementation services
Though we’re renowned for our Geocortex software products, which provide a development approach that can have major advantages over custom ArcGIS application development, there are lots of situations where configuring and designing out-of-the-box Esri technology provides exactly what’s required.
Latitude’s ArcGIS Implementation Services team specializes in business analysis, deployment and configuration of:
- ArcGIS Online
- Portal for ArcGIS
- Web AppBuilder for ArcGIS
- AppStudio for ArcGIS
- Collector for ArcGIS
- Survey123 for ArcGIS
- Templates & Industry Solutions
Latitude’s ArcGIS Implementation Services team operates within Geocortex Professional Services but is largely designed to operate autonomously. The team reviews all client projects and engagements being explored by Latitude Geographics, and is expected to challenge the use of Geocortex software products if potentially not required.
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Support and maintenance
We can diagnose your issues and help you solve them. Our support team provides comprehensive, expert help with technical issues that you may encounter, and the services we offer range from basic configuration to architectural analysis, and everything in between.
Support services are available to Geocortex licensees through the Geocortex Support Center.
A subscription to our product maintenance services ensures that you have access to the latest product releases, including new functional and technical capabilities that allow your applications to evolve over time. We protect your investment in Geocortex software by ensuring that we stay very closely aligned with Esri's product roadmap, thus minimizing the potential for technological redundancy.
Latitude Geographics’ business analysts work with you to conduct a dedicated discovery phase to assess the needs, objectives, and scope of your project. We collaborate with stakeholders to develop a clear understanding of the functional, technical, and administrative requirements that are important to you, review existing resources and constraints, and determine the as-is application design and content (if necessary). We analyze our findings and then validate them against the initial assessment of the requirements, as well as against budget, timeline, and long-term technology considerations. We will also review your current GIS infrastructure, with our expertise in Esri’s modern Web GIS pattern (including ArcGIS Online and Portal for ArcGIS), and make recommendations for optimal deployments.
We have the infrastructure in place that can handle any sized site you require, and are extremely flexible in accommodating a wide variety of implementation options cost-effectively. From turnkey solutions to more complex environments which require geodatabase replication, custom application development and map cache management, you can expect the highest standards of service.
Complete Application Hosting
We are a licensed Application Service Provider for Esri technology, and all aspects of deployment are completely managed and included. Our model is efficient and cost effective: hosting clients are not required to license any software or purchase any hardware. We've been at this for a very long time and have deep experience, so you can be assured of reliable delivery and smooth transitions to (and from) hosting services. In fact, we were the world’s first licensed Esri ArcIMS ASP, with our first customer going live on August 9, 2000.
Amazon Web Services Hosting
As an Amazon Web Services (AWS) Technology Partner, Latitude Geographics manages hosting services through AWS. Ensuring maximum security, performance, and uptime, our partnership with AWS keeps your data secure. Our close relationship with Amazon Web Services and our experienced team help make your sites successful while keeping your important information safe.