Geocortex Legal Information


Licensing Terms of Use

Most Geocortex products are licensed under the Master License Agreement included with the product.  If you are in the process of installing Geocortex software, you should first read the Latitude Geographics Master License Agreement below.

Latitude Geographics Master License Agreement (L204, L300)

Master License and Services Agreement (Inline)

Please check the Master License Agreement Terms and Conditions periodically for updates.

If you have any questions about our Licensing and Terms of Use policies, please send us a message.

Maintenance & Technical Support

Latitude Geographics’ Maintenance and Support Policy sets out the provision of maintenance and general technical support.  Maintenance, which encompasses research & development service for product releases, enhancements or upgrades, is not mandatory and is at the licensee’s option. 

Maintenance & Support Policy (L400)

Maintenance & Support Policy (L400) - For existing licensees who have not renewed maintenance in 2018.

Please check the Maintenance and Support Policy periodically for updates.

If you have any questions about our Maintenance and Support Policy, please contact us.

Privacy Statement

Lasted Updated: May 25, 2018

The Latitude Geographics Privacy Policy (“Privacy Policy”) describes the personal information that Latitude Geographics Group Ltd. (“Latitude, “we”, “us” or “our”) collects from or about you when you use the Latitude or Geocortex website or any cloud computing software or related services provided by Latitude (collectively, the “Services”), how we use that information, and to whom we disclose it. “Personal information” means information about an identified or identifiable individual.

We may modify this Privacy Policy from time to time. We will provide you with notice of any material changes to this Privacy Policy by publishing or communicating the changes through our Services or by other means so that you may review the changes before continuing to use our Services.  Your continued use of the Services after we publish or communicate a notice about any changes to this Privacy Policy means that you are consenting to the changes.

  1. Accountability and Openness / Compliance

Latitude is responsible for personal information under our control.  We have established policies and procedures to effectively safeguard any confidential personal information that we collect, and to deal with complaints and inquiries.  We are committed to maintaining the accuracy, confidentiality and security of your personal information, and we will ensure that you have access to information regarding the policies and procedures that we use to manage your personal information. 

Latitude has designated a privacy officer (“Privacy Officer”) who is accountable for our compliance with this Privacy Policy, and for ensuring that information about our policies and practices relating to the management of personal information is easily accessible.  All questions or concerns regarding this Privacy Policy and our compliance with it should be directed to the Privacy Officer in writing, and sent by email to info@latitudegeo.com, or by mail to:

Privacy Officer
Latitude Geographics Group Ltd.
300-1117 Wharf Street
Victoria, B.C.  V8W 1T7
Canada

Every complaint or challenge regarding our compliance with this Privacy Policy will be investigated, and where a deficiency is found to exist, we will take appropriate measures to address it.  This may include amending our policies and procedures as necessary.  We will also cooperate with regulatory authorities to resolve any complaints that cannot be resolved between us and an individual user. 

If you are located in British Columbia, you may contact the Office of the Information & Privacy Commissioner for British Columbia at P.O. Box 9038 Stn. Prov. Govt., Victoria, B.C. V8W 9A4 or https://www.oipc.bc.ca with any complaints regarding this Privacy Policy.  Users may also contact the Office of the Privacy Commissioner of Canada at 30 Victoria Street, Gatineau, Quebec K1A 1H3 or https://www.priv.gc.ca/.

  1. Consent

Except as expressly provided in this Privacy Policy or as otherwise permitted by law, consent is required for the collection of personal information and the subsequent use or disclosure of that information. For consent to be meaningful, it must be informed consent and will only be valid if it is reasonable to expect that the individual understands amongst others the nature, purpose and consequences of the collection, use or disclosure of the personal information to which they are consenting.  Typically, we will seek consent in advance or at the time of collection make reasonable efforts to ensure that you understand the purpose(s) for which we will use or disclose the information.  In certain circumstances and to the extent permitted under the applicable data protection laws, we may seek consent regarding use or disclosure after the information has been collected, but before use, such as when we wish to use personal information already in our possession for a purpose that was not previously identified.

By voluntarily submitting your personal information or otherwise using the Services, you signify your agreement to the terms and conditions of this Privacy Policy.  To the extent the processing of personal data is based on your consent, you may change or withdraw your consent to the collection, use or disclosure of your personal information at any time by contacting the Privacy Officer in writing at one of the addresses listed above (see: Accountability and Openness / Compliance).  In some circumstances, a change or withdrawal of consent may affect your ability to use the Services. 

  1. Collection and Retention of Information

We collect Personal Information only to the extent that it is necessary for the purposes set out below (see: Purpose - Why We Collect, Use and Disclose Information). 

Subject to any legal or accounting requirements, we will retain personal information only as long as necessary to fulfill the purposes for which it was collected.  Personal information that is no longer required will be destroyed, erased or made anonymous, although copies of deleted information may continue to exist on back-up media.

Information that we may collect includes:

  • User Submitted Information

We collect certain personal information that you directly submit to us at the time of ordering products or services or registering for an account to access or use the Services. Such information may include your name, email address and other contact information.

  • Usage Data

We collect certain identifying and non-identifying information about how users interact with the Services. Identifying information that we may collect includes information from user logins (such as user name and certain user account information from third party services used to authenticate a user with the Services) and information about usage patterns for the Services (such as which Services and which features of those Services are being used). We also collect non-identifying information from third party analytics services such as Microsoft Azure Application Insights and Google Analytics. The information collected through such third-party analytics services includes anonymous device information (such operating system and browser type) and anonymous usage information. We do not provide Google Analytics or Microsoft Azure Application Insights with any personal information.

  • Cookies

We will identify the purposes for which we collect personal information before or at the time we request the information.  We will not collect personal information which is not necessary and, except as specified below, will not use or disclose personal information for any purpose other than the purpose(s) for which it was collected without first obtaining your consent. The information that we collect is used and disclosed only for business purposes. These include: 

  • to enable you to access and use the Services;
  • to process, track and communicate with you about usage of the Services, including to inform you about bugs, technical issues or fixes that may be relevant to your usage of the Services;
  • to establish, maintain and manage business relations with you so that we may provide you with the information, products or services that you request;
  • internal business purposes, such as administering or improving the Services;
  • to perform internal market research and conduct polls and surveys;
  • to obtain feedback regarding the Services;
  • to provide users with information and promotional materials regarding Latitude and Latitude’s products and services;
  • to protect us against error, fraud, theft or damage to our business or our property;
  • to comply with any legal, accounting and regulatory requirements, including reporting requirements, applicable laws, and any search warrants, subpoenas or court orders; and
  • any other reasonable purpose for which you provide consent.

Where personal information that has been collected is to be used for a purpose not previously identified, and for which consent cannot be reasonably implied to the extent permitted under the applicable data protection laws, the new purpose will be identified, and consent obtained prior to the use of that information for the new purpose unless otherwise permitted by law.

If you wish to opt-out of the collection of personal information for the purpose of providing you with information and promotional materials regarding Latitude products or services, you may do so by contacting us at info@latitudegeo.com or here.

  1. Disclosure to Third Parties

In the course of providing the Services to you, we may delegate our authority to collect, use or disclose your information to third party subcontractors.  Third party subcontractors may include web hosts, payment processors, delivery and logistics providers, social network integrators or resellers.  If we transfer any personal information to a third party subcontractor, we will provide the subcontractors only with the information needed to perform the subcontracted service, and will use appropriate contractual or other means to provide a comparable level of protection while the information is being used by them.

We may disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable law, government request, request of a law enforcement agency, search warrant, subpoena or court order, or based on our good faith belief that it is necessary to do so in order to comply with such law, request, warrant, subpoena or court order, or to protect our business or assets, users of the Services, or the public.

We may also use and disclose your personal information without your knowledge or consent where necessary in connection with a proposed or completed business transaction, such as a sale of any or all of our business or assets. In each such case, we and the other part(ies) to the transaction or proposed transaction will enter into an agreement limiting the purposes for which the personal information may be used and disclosed, ensuring its protection by means appropriate to the sensitivity of the information, and providing for the return or destruction of the information if the transaction does not proceed, or if the transaction does proceed, to notify you within a reasonable time that your personal information has been disclosed.

  1. Safeguards – How Information is Protected

We maintain reasonable security safeguards to protect personal information in our possession or under our control from loss or theft, and from unauthorized access, disclosure, copying, use or modification, regardless of the format in which the information is held.  The safeguards applied will depend on the sensitivity of the personal information, with the highest level of protection given to the most sensitive personal information.  We use user IDs, passwords and encryption technology, and restrict the employees and contractors who have access to personal information to those having a “need to know” and who are bound by confidentiality obligations in order to ensure that information is handled and stored in a confidential and secure manner.  When destroying personal information, we delete electronically stored personal information and shred any tangible materials containing personal information.  While we will endeavour to destroy all copies of personal information, you acknowledge that deleted information may continue to exist on back-up media but will not be used unless permitted by law.

We will continually review and update our security policies and controls as technology evolves.  However, no security technology can be guaranteed to be failsafe.  Using the Internet or other public means of communication to collect and process personal data may involve the transmission of data on an international basis and across networks not owned and/or operated by us. Therefore, by using the Services and/or communicating electronically with us, you acknowledge and agree to our processing of personal information in this way and agree that, to the extent permitted under the applicable data protection laws, we are not responsible for any personal information which is lost, or which is altered, intercepted or stored by a third party without authorization.

  1. Your rights

Latitude has a responsibility to ensure that all personal information contained in our records or which is disclosed to third parties for the purposes described above is accurate, complete and up-to-date.  You may make a request in writing for access to your personal information.  Except as permitted or required by law, we will inform you of your personal information held by us and provide an account of the use that has been made of the information, as well as identify any third parties to whom the information has been disclosed.  You may have reasonable access to your personal information, and if you demonstrate the inaccuracy or incompleteness of personal information, the information will be amended as appropriate.  You should advise us immediately if you discover inaccuracies in our data, if your personal information changes, or if you wish to have your information removed from our files. You also have the right to restriction of the processing, the right to dataportability and the right to object.  All notices and requests should be in writing and sent to the Privacy Officer at one of the addresses listed above (see: Accountability and Openness / Compliance).

Besides the above stated rights, you can also lodge a complaint with a supervisory authority.

  1. International Transfer and Storage of Information

You acknowledge and agree that your personal information may be transmitted, transferred, processed, and/or stored outside of Canada, including in the United States, and therefore may be available to governmental authorities under lawful orders and laws applicable in such jurisdictions.  We will ensure that international data transfers are compliant with the applicable data protection laws and use reasonable means to ensure that your information is protected but cannot guarantee that the laws of any foreign jurisdiction will accord the same degree of protection as the laws of Canada. Latitude will only transfer your data to a company that has been Privacy Shield certified, including but not limited to Microsoft Azure, Amazon Web Services, Esri Inc. and Salesforce as provided by the European Commission on the adequacy of the EU-US Privacy shield: http://eur-lex.europa.eu/.

  1. Third Party Content and Links to other Websites

The Services may contain optional links to third party Internet websites and services.  You acknowledge that these third parties may collect data from users or their devices. The accessing and use of third party websites or services is at your own risk, and we cannot assume responsibility for the privacy practices, policies or actions of the third parties who operate those websites or services.  This Privacy Policy applies only to the Latitude Services, and we encourage you to review the privacy policies of any third parties when using their websites or services.

  1. Minors

Minors (persons under the age of majority as defined in your jurisdiction) are not eligible to use the Services unsupervised, and we request that minors do not submit any personal information to us.  If you are under the age of majority in your jurisdiction, you may only use the Services in conjunction with and under the supervision of a parent or guardian.  Latitude does not knowingly collect personal information from minors.

Website Terms of Use

This information is provided over the Internet by Latitude Geographics Group Ltd. with information provided by Latitude Geographics Group Ltd. and/or its clients and partners.

The information found on websites provided by Latitude Geographics is provided “as is” without warranty of any kind, whether express or implied. All implied warranties, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, or non-infringement, are hereby expressly disclaimed.

Latitude Geographics Group Ltd. is not responsible in any manner for direct, indirect, special or consequential damages, howsoever caused, arising out of use of its websites, or the reliance on the information it contains.

The information contained on the websites is not intended to provide specific legal, accounting, financial or tax advice for any individual and should not be relied upon in that regard.

Facts and information provided by Latitude Geographics Group Ltd. are believed to be accurate when placed on the website. Changes may be made at any time to the information at this website without prior notice.

Links to other websites or references to products, services or publications other than those of Latitude Geographics Group Ltd., do not imply the endorsement or approval of such websites, products, services or publications. While browsing the Latitude Geographics Group Ltd. websites, you may be able to access the websites of our affiliates and third parties through a hyperlink. Latitude Geographics Group Ltd. assumes no responsibility for the privacy practices of third parties' websites and suggests you review the privacy statements/policies on such websites before sharing your personally identifiable data.

Please review our Privacy Policy to further understand how website usage may impact you.

If you have any questions about our Website Terms of Use policies, please send us a message.